NHS 111 Wales

NHS 111 Wales is a health advice and information service available 24 hours a day, every day.

For patient safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge.

You can call 111 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments, and local health services. 

Call Out Of Hours

NHS 111 website

Please only visit the Accident and Emergency (A&E) department if it is an emergency.

Mental Health 111 Service

The service is available for people of all ages who are experiencing a mental health crisis or emotional distress. Your call will be diverted directly to the Mental Health 111 team, where the call will be answered by a Mental Health & Wellbeing Practitioner who is trained to have a meaningful conversation to understand the reason for the call, provide brief interventions over the phone and put you in touch with services for ongoing support. 

Please Select Option 2 when calling

Call 111

Minor Injury Units

For any injury that might need stitching/glue or involves a broken bone, you should attend the local minor injuries unit at: Minor Injury Units at Nevill Hall Hospital

Minor Injury Units

Wales Eye Care Service

Eye Health Examination Wales - including urgent eye care, please click the link below

Wales Eye Care Service

Out of Hours & Urgent Problems

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness, or severe bleeding dial 999.

Dental Issues 

Call NHS 111

If tooth or gum pain develops, contact your own dentist as they can provide emergency treatment.

If you do not see a dentist on a regular basis or you develop a problem outside of normal working hours, ring 111 where you will be triaged over the phone by a dental nurse who will advise you on the best course of treatment and if necessary they will help you make an appointment with your nearest emergency dentist. 

If you receive urgent dental treatment the charge will be £14.30 unless you are exempt from paying NHS charges. If you do not have to pay for treatment, you will be asked to provide evidence of this when you attend the appointment.

Toothache on its own (for example, toothache with no other accompanying symptoms or signs) is not a dental emergency.  Patients with toothache should not attend an Emergency Department. The following are classed as emergency:

  • Bleeding from recent surgical site that will not stop, for example after tooth extraction
  • Increased swelling that is causing difficulty with breathing and/or swallowing
  • Damage to teeth or jaws as a result of an accident